Privacy policy
Openness and Transparency
We are committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by us as set out in this policy.
Personal Information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.
Collection
We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.
There are many aspects of the site which can be viewed without providing personal information, however, for access to order and customer support features you are required to submit personally identifiable information.
If it is reasonable and practical to do so, we will only collect personal information about you directly from you. We will not collect personal information unless the information is reasonably necessary for our functions and activities.
We may enter into arrangements with third parties to collect your personal information. Furthermore, we may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Such companies will be permitted to obtain only the personal information they need to deliver the service.
If you use a pseudonym when dealing with us or you do not provide identifiable information we will not be able to provide you with any or all of our services as requested. We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
Use of Your Personal Information
For each visitor of the site, we collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed on our website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
In addition to any purpose notified to you we also use your personal information for the purposes of:
providing our services to you;
our internal management needs;
our marketing activities;
responding to any inquiries or comments that you submit to us;
processing and fulfilling orders, including international shipping and customs declarations;
any other purpose you have consented to; and
any use which is required or authorised by law.
Third-Party Service Providers
Our website is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify's privacy policy and terms of service apply to your data as processed through their platform.
Payment transactions are processed by third-party payment providers (such as Shopify Payments and PayPal). We do not store your credit card or payment information on our servers. Payment data is handled directly by these providers in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
Disclosure of Personal Information
We may disclose your personal information:
to third parties we ordinarily engage for the above purposes, including shipping carriers, payment processors and marketing platforms;
any person or entity to whom you have consented for us to disclose your personal information to; and
any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Order and transaction records are retained for a minimum of seven (7) years to comply with Australian taxation and consumer law obligations.
If we no longer need your personal information for any the purposes set out in this policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
Access and Management
You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team at info@kntc.com.au. We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. We will not charge you for making the request.
If you believe that we hold personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading, then you may request its amendment and we will respond to your request within a reasonable time. We will not charge you for correcting your personal information.
Opting Out
At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. To opt out email info@kntc.com.au.
Cross-Border Disclosure
We may transfer your personal information to a person who is in a foreign country to assist us in providing you with the service that you have requested. This may include transfers to service providers located in countries including but not limited to the United States, United Kingdom, European Union, Singapore, Hong Kong, New Zealand, Ireland and China for the purposes of order fulfilment, shipping, payment processing and customer service.
Where we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.
International Customers
If you are located outside of Australia, please be aware that your personal information will be transferred to and processed in Australia, where our servers and central database are operated. The data protection and privacy laws of Australia may differ from those of your jurisdiction. By using this website and providing us with your personal information, you consent to the transfer, storage and processing of your information in Australia.
Our Website
When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
Our website may use "cookies" to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.
Contact Information
If you require further information regarding this policy, or wish to make a complaint about a breach of the Australian Privacy Principles, please contact us at info@kntc.com.au.
Changes to This Privacy Policy
We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
This website is operated by ACE PROPERTY MELBOURNE PTY LTD (ACN 608 920 690, ABN 16 857 847 445) as trustee for the Lonsdale St Melbourne McNeil Trust.